Field Operations Manager

Description

Field Operations Manager

Field-Based - North & Central

£33,150-£34,680 + bonus/commission

A well-established UK field services provider, specialising in utility sector support, is seeking an experienced Field Operations Manager to lead regional operations and drive performance across a remote field team.

About the Company

This organisation is a recognised leader in external field agency solutions, with a strong reputation for delivering high-quality services across the utilities industry. With a central base in the Midlands, the company operates nationwide and upholds a culture of professionalism, accountability, and continuous improvement.

The Role

The Field Operations Manager will be responsible for managing a regional field team, with a focus on performance, compliance, and operational efficiency. The role includes direct responsibility for training, recruitment, auditing, and supporting field operatives. A strong understanding of debt collection processes and procedures is essential, as the role includes managing and overseeing debt recovery visits.

Key Responsibilities

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Lead, manage, and support a team of field-based professionals

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Recruit, train, and audit field operatives to maintain high standards

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Monitor field performance to ensure delivery of KPIs and SLAs

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Provide coaching through regular one-to-ones and accompanied field visits

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Analyse performance data and submit regular reports to senior management

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Ensure compliance with all relevant regulations, processes, and safety procedures

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Manage escalated field issues, including payment disputes and customer complaints

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Contribute to business improvement projects and support new initiative rollouts

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Build effective relationships with internal teams, clients, and stakeholders

Essential Requirements

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Proven experience managing remote or field-based teams

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Demonstrable background in debt collection or arrears recovery

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Strong leadership and performance management capabilities

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Excellent communication, coaching, and interpersonal skills

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Analytical and organised, with a proactive approach to problem-solving

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Knowledge of the utilities sector is advantageous

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Full UK driving licence

What’s on Offer

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A senior-level field operations role within a well-established company

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The chance to influence strategy and drive service excellence

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Career development opportunities in a growing sector

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Competitive salary and benefits package

Ad ID: 5416883096