EAP Counsellor

Description

Job Purpose

We are currently recruiting EAP Counsellors on behalf of our client, a leading health and wellbeing network. This organisation has positively impacted over 15 million lives and is renowned for its comprehensive Employee Assistance Programme (EAP). The successful candidate will join this industry-leading provider and support employers across the private, public, and non-profit sectors with 24/7 compassionate and caring services. Our client is also recognised as one of the Sunday Times 'Best Places to Work,' making this a fantastic career opportunity.

Main Duties

Providing immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The role also includes structured telephone/ video counselling clients - hour can be counted towards BACP accreditation.

Providing an efficient and effective telephone counselling service to all callers

Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk

Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution

What you Bring to the Team

EAP experience

Accredited with the BACP or eligible for the accreditation process

Minimum diploma level 4 in Counselling & minimum of 150 counselling hours

12 months post qualification experience

Registered member of the BACP or equivalent (or COP booked)

Relevant telephone experience

High level of computer literacy (MS Office, Word, Excel and PowerPoint)

High level of organisational ability; ability to work to tight deadlines and targets

Good communication and customer service skills

Experience working withing a target driven environment Employee Benefits:

BACP (or equivalent) membership and accreditation paid for

BACP CBD Hub

Up to £70 per month for supervision

Monthly incentives such as weekends away!

25 days' holiday, plus bank holidays, holidays increase after 2- and 5-years' service

Day off on your birthday

Cash plan for you (and your children, if any)

Contractual sick pay

Private medical insurance after 5 years' service

Pension Plan and Life Insurance

Pension plan contributions increase after 5- and 7-years' service

Holiday season bonus after 3 years' service

Profit share scheme

Season ticket loan scheme after 6 months and successful completion of probationary period

Cycle to work scheme after 6 months and successful completion of probationary period

Access to Employee Assistance Programme

Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday!

Company incentives, access to discount schemes

Discounted glasses/contact lenses prescription

If you're ready to make the next step to join this global organisation apply with your cv or reach out to

50357SK

INDMANS

Ad ID: 5417118037