HR Caseworker

Description

HR Caseworker

£171.68 Umbrella / £126.49 PAYE - Daily Rate

Contract Length: Until 31.03.2026 - high possibility of extension

Location: Hybrid – London

• Induction onsite (London) potentially for 7-10 days, then hybrid.

• Office attendance 1-3 days per week, minimum, on site, as required for Business needs.

Caseworker Roles and Responsibilities:

·Decision-Making: Make informed and sound decisions in line with relevant SOI’s and SOP’s, seeking guidance from colleagues and senior team members when necessary to ensure accuracy and compliance.

·Data Protection: Handle sensitive and personal information in accordance with the Data Protection Act 2015, ensuring privacy and confidentiality at all times.

·Query Management: Respond promptly and respectfully to queries, demonstrating empathy and identifying if translation or interpretation is required to support applicants more effectively.

·Documentation Analysis: Analyse documentation provided by applicants carefully, requesting additional information or clarification from various stakeholders when needed to make informed decisions.

·Stakeholder Engagement: Cultivate and maintain positive working relationships with a diverse range of stakeholders to support DARR priorities, ensuring cooperation and alignment of goals.

·Correspondence and Record-Keeping: Correspond with applicants in a timely manner, maintaining accurate and detailed records, including case notes, emails, and documents submitted by applicants to support their cases.

·Casework Data Management: Ensure that casework data is accurate and up-to-date, supporting team-wide uses such as reporting, discussions on flow rates, and resource projections.

·Adherence to Governance: Follow DARR governance protocols to maintain consistency, transparency, and accountability in all aspects of case handling and decision-making processes.

Essential:

• SC Clearance (no restrictions) and Sole UK National.

• Strong IT skills:

o MS 365/MS Teams/Excel/ Word/Spreadsheets/SharePoint

• Caseworker experience/Admin experience in case working roles.

• Attention to detail

• Public sector experience

o E.G. Home Office, DWP, possibly HMRC where casework is done.

• A natural professional curiosity

Desirable:

• Aware of Atlas, which is very similar to DAX.

Security Clearance: SC, no restrictions, and sole UK National

If this role is of interest, and you meet the above criteria, then please apply immediately

Ad ID: 5417040787