The Telemarketing Company

Description

Established in 1990 and based in Brighton, The Telemarketing Company is a trusted provider of high-quality, unscripted English and multilingual telemarketing services to the world’s leading organisations. We provide a full stack of high-quality voice services from lead generation, appointment setting, and full telesales to inbound call handling, lead management, data and research.

With 220 workstations, trained, salaried, mature agents and an in-house software development team, we can handle projects and ongoing engagements of any size and complexity. Our people are critical to delivery and have a unique pro Agents have an average age of 36 and an average tenure of three years; management level average tenure is over seven years. All agents are trained using the Institute of Sales Management framework (for telemarketing agents) and Market Research Society Code of Conduct (for research agents).

We offer 100% call recording and deliver complete real time transparency and performance analytics through our portal – TTMC Connect. We also offer agility, allowing clients to test new ideas and to start and stop projects on short notice with no penalty.

As a result of our focus on quality and delivery, over 90% of turnover is with “repeat” clients who range from global enterprise scale organisations to fast growth Start Ups and SMEs. Further evidence of quality and delivery is over 120 client testimonials, from named partners across numerous sectors, which are published on our website.

The company is authorised by the Financial Conduct Authority, holds Investors in People Silver Standard, ISO 9001 and ISO 27001 accreditations and is a member of the Direct Marketing Association. We are an authorised training centre for the Institute of Sales Management and Company Partner to the Market Research Society.

Ad ID: 8983589376