Customer Service Team Leader (Planning / Scheduling)

Description

Permanent, Full Time

Office based 8am - 5pm

We are looking to recruit a Supervisor / Team Leader to join our Maida ValeTeam.

About the Role

As the Customer Team Leader, you will ensure the Hub contact centre operations delivers the required performance, delivering a great customer contact experience through a variety of customer contact channels which might be; Phone, Email, Video, Social, Correspondence.

Working to deliver the best quality service, you’ll be responsible for leading a team supporting the day-to-day activity. You’ll drive excellent service standards, influencing profitability and basic budget management, whilst ensuring ensure exceptional customer relationships are maintained.

About You

• Excellent supervisory skills

• Previous experience of leading and managing a small team of planners

• Experience of working in a social housing repairs environment

• Ability to establish and maintain effective customer relationships

• Strong understanding of WIP management ensuring targets are met and exceeded to achieve excellent customer satisfaction at all times

• Excellent customer service skills

• Excellent working knowledge of Microsoft Office, Word, Excel, & PowerPoint

Benefits we offer:

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Profit Share Discretionary Annual Bonus Scheme

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26 Days Holiday plus Bank Holidays

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Enhanced Pension Plan

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Private Health Insurance or Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)

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Life Assurance & Accident Cover

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Share Save

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Enhanced Maternity & Paternity Pay

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Work Perks Discounts & Vouchers

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Buy & Sell Holiday Schemes

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Flexible Working & Flexible Bank Holidays

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Cycle to Work

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Volunteering (2 days paid)

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Learning & Development Opportunities

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Extensive Wellbeing Support, including EAP

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Loyalty & Values Awards

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Funded Professional Subscription

About Us

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

MSPS are proud to support the resettlement of armed forces personnel

Ad ID: 5416946462