Technical Support Specialist

Description

Wireless CCTV Field Engineering Team is growing! As we continue to expand our Field Engineering team and have created a new opportunity to support the team. The Technical Support Specialist role will be based at our Rochdale HQ, providing remote technical assistance to engineers in the field.

Do you have the ability to diagnose and resolve hardware and/or software issues in CCTV systems?

If so, then Wireless CCTV might have the next opportunity for you!

Starting salary of £35,000, increasing to £37,000 within 6 months.

Role Overview:

The role of Technical Support Specialist is to provide technical assistance to the Engineers and Quarantine and identify areas for development and training requirements through reviewing failed and repeated visits.

Key Responsibilities:

Provide technical assistance to the Engineers and Quarantine

Provide technical assistance and support to the Operations Department

Assess if a service visit needs to be completed or if the problem can be fixed remotely

Review off-plan surveys and liaise with RAM accordingly

Review engineer sign-off paperwork and provide feedback on how improvements can be made

Review WCCTV products remotely and identify improvements

Review ancillary equipment being installed and provide feedback

Review failed visits, identify process improvements and any training requirements

Review repeat visits, identify process improvements and any training requirements

Identify root cause for swapping WCCTV products, identify process improvements and any training requirements

Prepare reports and provide feedback to assist the Department in increasing efficiencies

Review installation maps, including walk tests

The Benefits:

Starting annual salary of £35,000, with clear opportunities for salary increases through training and performance within our skills framework, up to £37,000 within 6 months.

25 days annual leave, increasing with length of service, plus bank holidays.

Private healthcare and dental care schemes, supplying wellness and mental health support services.

Company pension scheme, with employer contributions increasing with length of service.

Life Insurance of 4 x basic salary

Access to retail discounts via Mintago finance and wellbeing hub.

External training opportunities including nationally recognised accreditations: EUSR, PASMA and IPAF.

Your Qualifications, Experience and Skills:

At least 2 years of experience in a security role, with knowledge of installation and servicing CCTV systems is essential

Ability to diagnose and resolve hardware and software issues in CCTV Systems and related infrastructure.

Strong understanding of IP-based CCTV systems, including cabling, networking and software integration.

NVQ Level 3 in Security Systems is desirable

Full Clean UK Driving Licence required

Employment subject to successful security screening and enhanced disclosure check

Have a passion for technology & engineering

Strong communication and collaboration skills: a customer-first approach is at the forefront of everything we do, so it is important that our core values are reflected in your work

A strong work ethic with a desire to learn is essential

Organisation and great attention to detail

About WCCTV:

WCCTV was founded in 2001, in the UK and is the market leader for rapid deployment, mobile surveillance systems specifically designed to deliver video securely and efficiently via 4G LTE networks.

In 2021, the Private Equity Firm LDC, made a substantial investment into WCCTV. This investment will allow us to rapidly scale and grow in the UK and continue our services as a market leader.

In addition to this investment and other awards, WCCTV were named in association to The Independent’s E2E Tech 100 List, as one of the UK’s Fastest Growing Technology Companies.

We believe our employees are our strongest asset and for that reason, we are dedicated to supporting their professional and personal development.

If you feel that you have the relevant skills and experience, please click ‘apply’ today to be considered as our Installation Engineer – we would love to hear from you.

WCCTV is an equal opportunities employer, inviting applications from diverse backgrounds to promote inclusivity in our workforce

Ad ID: 5416951490