Repair Technician - Temp to Perm

Description

Repair Technician – Temp to Perm

Starting Salary: £25,486 per annum

Working Hours: Monday to Friday, 07:30 – 16:00 (8.5-hour days)

Annual Leave: 20 days plus bank holidays

Parking: On-site parking available

Overall Purpose of the Role: The Repair Technician is responsible for accurately assessing and professionally repairing damaged items in accordance with manufacturer and client requirements.

This includes identifying if an item is genuine, assessing the extent of repair needed, and ensuring that repairs are completed to agreed standards using genuine parts.

This position also acts as a subject matter expert (SME), supporting internal departments including the Call Centre, Warehouse, and Management teams with repair-related queries and updates. The role contributes to cross-departmental operations and ensures full compliance with data protection legislation in all decisions and activities.

Key Responsibilities

Assess the damage on the item to determine:

If the item is genuine

Whether a repair is feasible and meets manufacturer/client standards

The type and scope of repairs required

Carry out repairs to manufacturer and client specifications using approved materials and methods

Act as a repair SME for internal teams and management

Communicate stock levels and part requirements to Workshop Supervisors

Use only genuine parts and methods to maintain repair integrity

Ensure the correct packaging and dispatch of repaired items to stores or customers

Follow up on outstanding repairs awaiting parts

Assist in 'Booking In' processes and other operational tasks as required

Provide accurate reporting on service failures or supplier issues

Complete accurate QC documentation and meet internal KPIs Communication Requirements: Internal:

Collaborate with peers in the Workshop team to maintain effective working relationships and escalate issues appropriately

Work closely with the Call Centre to provide clear and timely information to support customer claim resolutions

Share dispatch and product information with the Warehouse to ensure correct and timely deliveries External:

Liaise with private customers to communicate realistic repair expectations and timeframes

Work with manufacturers to meet changing service needs and contract standards

Negotiate with suppliers to ensure agreed service levels and pricing are upheld, backed by formal documentation Candidate Profile: Essential:

Fluent or native-level English – written and spoken Desirable:

GCSE (or equivalent) in English and Maths

Previous experience in a workshop, assembly, or repair environment

Basic Microsoft Office skills Attributes:

Team-focused, with the ability to manage workload independently

Methodical and detail-oriented with strong problem-solving abilities

Adaptable and professional under pressure

Able to work in a process-driven environment and contribute to continuous improvement

Ad ID: 5417130007