Customer Service Support Delivery Coordinator

Description

Customer Service Support Delivery Coordinator

Location: Remote from the UK

Department: Client Services / Marketing

Type: 10 hours a week, 2 hours per day

Role Overview

We are seeking a proactive and conscientious Customer Service Delivery Coordinator to support the post-sales process and ensure seamless delivery of marketing packages. This role is ideal for someone who enjoys working with clients, managing digital assets, and keeping projects on track.

Key Responsibilities

Client Onboarding: Liaise with clients after the sale to confirm package details and ensure alignment on deliverables and timelines.

Asset Creation & Delivery: Design and deliver social media and email header assets using Canva, tailored to each client's branding and campaign objectives.

Content Scheduling: Coordinate the scheduling of Q&A articles, providing clients with clear instructions on content requirements and deadlines.

Client Follow-Up: Proactively chase clients for any outstanding materials required to complete their package delivery, maintaining consistent and professional communication.

Skills & Experience

Excellent communication and interpersonal skills

Proficiency with Canva or similar design tools

Strong organizational and time management abilities

Experience in a client-facing or project coordination role

Familiarity with digital marketing or content production is a plus

Desirable Attributes

A proactive, can-do attitude with a focus on client satisfaction

High attention to detail and ability to manage multiple tasks

Comfortable using project management or CRM tools (e.g., Trello, HubSpot, (url removed))We Are Aspire Ltd are a Commited employer

Ad ID: 5416869649