Customer Service Advisor

Description

Customer Service Advisor

Hours: 37.5 per week

Working Pattern:

Monday, Tuesday, Thursday: 08:30 - 17:00

Wednesday: 08:00 - 17:00

Friday: 08:30 - 16:00

Salary: £24,600 per annum (starting)

Holiday: 28 days (including bank holidays)

Location: On-site role

About the Company

Our client is the UK's leading supplier of aluminium glazing systems and bespoke aluminium extrusions, with over 40 years of industry expertise.

They are a well-established manufacturer with a strong reputation for quality, service, and innovation. Full in-house training will be provided to ensure you gain full product knowledge and succeed in the role.

The Role

Our client is seeking a proactive and organised Customer Service professional to join their on-site team. You will act as the first point of contact for customers, ensuring a high level of service, accurate order progression, and efficient communication across the business.

Key Responsibilities

Handle customer enquiries via phone and email in a professional and timely manner

Progress customer orders and support on-time delivery performance

Resolve customer issues and complaints, ensuring root cause resolution

Maintain accurate daily reports and system records

Raise credit notes where required

Liaise with internal teams and Area Sales Managers

Support customers with ordering processes and basic training

Use internal systems (email, spreadsheets, databases)

Analyse data and highlight service or quality improvements

Support continuous improvement and process development

Ensure high standards of accuracy, quality, and customer satisfaction

Assist with projects to improve service delivery

Maintain a positive, team-focused working environmentCandidate Requirements

Previous customer service or office-based experience

Strong communication skills (telephone xjnqpsq and email)

Confident using Microsoft Office (Excel, Outlook, databases)

Strong attention to detail and accuracy

Problem-solving and decision-making ability

Positive, proactive attitude

Strong team player who can also work independently

Able to manage workload in a fast-paced environmentStreamline Search is a technical recruitment agency based in Chichester, West Sussex operating across the United Kingdom. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying to this post you are granting us consent to process your data and contact you in relation to this application

Ad ID: 5418252522