Customer Service Administrator

Description

The Customer Service Administrator will provide exceptional support to the customer service team and requires strong organisational skills and attention to detail to ensure smooth operations.

Client Details

Based in Lancing, this role is for an organisation in the manufacturing and production industry.

Description

As a Customer Service Administrator your responsibilities will include:

Process customer orders and ensure accurate data entry into the system.

Respond to customer inquiries via email and phone in a professional manner.

Coordinate with internal departments to resolve customer issues efficiently.

Maintain and update customer records in the database.

Support the team with administrative tasks as needed.

Monitor and track order statuses, keeping customers informed throughout the process.

Prepare and generate reports for the customer service department.

Assist with general office duties to support the overall workflow.Profile

A successful Customer Service Administrator should have:

Previous experience in an administrative or customer service role.

Strong communication and organisational skills.

Proficiency with Microsoft Office, particularly Excel and Word.

An ability to manage multiple tasks and prioritise effectively.

A keen eye for detail and a proactive approach to problem-solving.Job Offer

Hourly pay of approximately £12.50 - £14.50 per hour

Temporary role with potential to go permanent

Opportunity to work in a small-sized company with a supportive environment

Ad ID: 5417293673