Senior Customer Service Manager

Description

We are working with a leading player in the transportation and distribution world who are looking for a Senior Customer Service Manager to join their dynamic team in Huddersfield. The ideal candidate will be a strong communicator with a proven track record in management, a strong hands on approach and a strong planning process.

Role: Senior Customer Service Manager

Salary: up to 55,000 + benefits

Location: Huddersfield

About the Role of Senior Customer Service Manager:

As the Senior Customer Service Manager, you will be responsible for ensuring the efficient and safe delivery of products, maintaining service standards, and managing operational teams. You'll be key in driving operational performance, building relationships with clients, and delivering solutions that meet both current and future needs.

Key Responsibilities for the Senior Customer Service Manager:

Oversee and coordinate logistics operations across 3 teamsEnsure compliance with all safety, regulatory, and quality standardsManage operational teams to deliver outstanding service to clientsDrive efficiency improvements across the teamsCollaborate with clients, suppliers, and partners to meet service expectationsSupport and mentor your leadership team

Key Requirements for the Senior Customer Service Manager:

Proven background in Office Management overseeing a few different teamsExperience in Customer Service Management in a big logistics business (ideally)Strong operational planning process skillsExposure to a fast–paced KPI driven environment managing a good size headcountStrong Communication style with a good man managing approachAbility to communicate with senior internal and external stakeholders

This is a great opportunity for a Senior Customers Service Manager to establish themselves with a big business who are looking to deliver first class service, a business who are willing to upskill and provide training to their people obtain & a business who value and reward their employees.

Competitive salary with benefitsOpportunity to work with high–profile clients in their sectorBased within a company that is innovating in both traditional and futureFast–paced, rewarding environment where your impact will be noticed

Please apply online or contact Sandeep Dhillon for a confidential conversation (url removed) Technical Network recruits Engineers and Managers for the automotive, aerospace, electrical / electronic technology, energy, engineering and manufacturing, with a portfolio of services including advertising search, permanent and contract recruitment services

Ad ID: 5416920761