Unified Communications Support Engineer

Description

Job Title: Unified Communications (UC) Support Engineer

Location: Telford

Salary: £26,000 per annum + Quarterly KPI Bonus

Are you passionate about technology and customer service?

Do you have experience in telecoms, networking or Unified Communications and enjoy troubleshooting and problem-solving?

We're looking for a motivated Unified Communications Support Engineer to join our support team in Telford.

What You'll Be Doing

Deliver high-quality technical support to business customers via phone, email, and remote tools

Assist with the setup, configuration, and troubleshooting of business internet and hosted telephony systems

Diagnose and resolve issues related to call quality, system configuration, registration failures, and hardware/software problems

Provide guidance on standard procedures and escalate more complex issues to senior engineers

Proactively suggest improvements to support tools, documentation, and processes

What You'll Need

1-3 years of technical support experience (preferably within telecoms or UC environments)

knowledge of hosted telephony, IP networking, and connectivity (e.g. routers, VoIP)

Familiarity with UC platforms such as Gamma Horizon, Cisco Webex, iPECS, or similar

Strong troubleshooting and diagnostic skills

Excellent verbal and written communication with the ability to simplify technical concepts

Experience using helpdesk/ticketing systems

A collaborative, customer-first attitude and ability to stay calm under pressure

Benefits

Quarterly KPI bonus

On-site parking

Simplyhealth plan

Access to our Employee Rewards Scheme

Regular staff events and social days out

A friendly, supportive work environment focused on career growth

If you're looking to grow your career in the Tech/Unified Communications field and want to join a supportive, forward-thinking team, please apply with an up-to-date CV

Ad ID: 5416905915