Contact Randstad Delivery
Randstad Delivery
Technical Support Specialist
Solihull, West Midlands
- Hours
- Full Time
- Posted
- 4 days ago
- Salary
- £14 - Hour
- Recruiter
- Randstad Delivery
- Closes
- 03 Dec 2025
- Course
- No
- Recruiter Type
- Direct Employer
Description
Job Title: Technical Support Specialist
Contract Type: 12 months
Work Pattern: Hybrid - 1 day from home, 4 days in the office (after training)
Salary: £14 per hour
Location: Solihull, B90 8AJ
About the Role
Based in the Solihull office, you will join a team of Technical Support Specialists (TSSs) providing remote technical guidance on the use and operation of CRM products to healthcare professionals and internal departments. Full technical training will be provided.
Key Responsibilities
Deliver technical support services in Remote Patient Monitoring and CRM devices.
Provide accurate technical information to customers in response to inquiries and field reports.
Support field Clinical Specialists and Territory Managers with sales support, remote care, device management, regional training, and troubleshooting.
Assist in the delivery of educational materials for new product training and in-service seminars to physicians, nurses, and sales representatives.
Provide technical and clinical assistance to Regulatory Affairs personnel when required.
Collaborate with international teams to resolve product and clinical issues involving overseas customers.
What You'll Need
Experience in a support, troubleshooting, or customer service role (degree preferable).
Strong customer engagement and interpersonal skills.
Excellent verbal and written communication skills.
Proficiency in using analytical tools and software.
Ability to work collaboratively in a fast-paced, dynamic environment.Randstad Business Support is acting as an Employment Business in relation to this vacancy
Ad ID: 5417246918
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