Technical Support Analyst

Description

Technical Support Analyst - Onsite - Buckinghamshire

We’re recruiting a Technical Support Analyst for a software company specialising in bespoke systems. This is a 100% office-based role, ideal for someone working in software or application support who enjoys a mix of technical problem-solving and user-facing work.

This role would suit a Software Support Analyst, Application Support Analyst, Product Support Specialist, or a 2nd Line Support Engineer with experience supporting configurable platforms. You’ll be working across SQL, Windows, and database environments, supporting bespoke software used by external clients.

What you’ll be doing:

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Managing support tickets and inbound calls using Jira

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Troubleshooting issues across SQL, Windows, and internal databases

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Supporting software configuration, setup, and client onboarding

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Delivering remote user training and documentation

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Testing and validating fixes and updates before release

What you’ll need:

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Background in software or application support, ideally with a product-led company

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Strong SQL, Windows, and database skills

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Clear, confident communication skills, especially by phone

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Familiarity with tools such as Jira and remote access platforms

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IT degree or similar technical qualification

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Quick learner with a hands-on, proactive approach

What’s on offer:

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Pension, private healthcare, commission scheme

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Free onsite parking

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Long-term development with a growing support function

Apply today if you’re ready to build your career in a technically varied, product-focused environment

Ad ID: 5417230279