Service Management / IT Operations Engineer

Description

IT Operations / Monitoring / Service Management Engineer

We're looking for a skilled Service Management Engineer to join a growing team. In this role, you'll be at the heart of the IT monitoring and event management services, ensuring smooth operations, rapid incident response, and proactive service improvement. If you're passionate about technology, problem-solving, and delivering excellent service, this could be the role for you.

What you'll be doing

Acting as the first point of contact for event management queries and issues.

Monitoring and triaging events, ensuring incidents are logged, categorised, and escalated correctly.

Maintaining operational integrity of monitoring systems, including user access and software version control.

Supporting proactive identification and resolution of potential service issues before they affect customers.

Assisting with documentation, reporting, and service improvement initiatives.

Collaborating with teams across ITSM, Operations, and Service Delivery to ensure effective end-to-end service.What we're looking for

Essential skills & experience

Strong knowledge of the Logic Monitor platform (LMCA certification desirable).

Experience with N-able N-sight RMM agent deployment and maintenance.

Skilled in creating and managing operational checklists for system health.

Solid understanding of IT processes and event management within ITSM frameworks.Desirable

Familiarity with ITIL best practices (Event, Incident, and Problem Management).

Experience in IT support or operations roles.About you

Proactive, flexible, and eager to learn.

Strong analytical and problem-solving skills.

Organised with excellent communication and collaboration abilities.This is an exciting opportunity to work in a dynamic environment where your expertise will directly impact service quality and customer satisfaction

Ad ID: 5417237610