Service Desk Engineer

Description

2nd Line Support Engineer – Up to £40,000 – Financial Services - London

Overview:

A global British FTSE250 financial services company are looking to recruit an experienced 1st/2ND Line Support Engineer to be based at their London office. This is an exceptional opportunity to grow and develop your skills within a highly reputable, globally recognised organisation, gaining valuable experience in a dynamic and professional environment.

This is a full-time, office-based position requiring five days per week in the office. The role includes participation in an on-call rota, which is factored into the salary.

Role & Responsibilities:

Incident Management: Act as a primary contact for end-user incidents and service requests, ensuring efficient triage, troubleshooting, and resolution.

Documentation: Maintain and update accurate knowledge base documentation quarterly.

Ticket Execution: Handle tickets and requests using best practices, maximising the adoption of IT services and applications.

Problem Management: Work with the Lead IT Operations Administrator to identify trends and potential problems to enhance service delivery.

Hardware Support: Ensure operational functionality of computers, printers, and peripherals, as well as assist with hardware and software maintenance.

Collaboration: Liaise with other IT teams to resolve issues and manage user expectations effectively.

Service Improvement: Contribute to the enhancement of support processes and identify opportunities to improve service provisions.

On-Call Duties: Participate in a rotational on-call schedule, supporting out-of-hours needs as required.

Ad Hoc Tasks: Undertake additional duties as needed to support business requirements.Essential Skills & Experience:

Active Directory administration, user maintenance, and group configuration.

Microsoft Office 365 suite and collaboration tools (Teams, SharePoint, OneDrive, Exchange).

Windows 10/11 and standard Microsoft workloads (Outlook, Excel, PowerPoint).

Multi-factor authentication setup (MS MFA, DUO).

VMware and HP hardware.

Apple hardware and macOS/iOS.

MS Intune and collaboration tools (Webex, Zoom, MS Teams, TeamViewer).Package:

Up to £40,000

Comprehensive benefits, including private healthcare and contributory pension.

Opportunities for professional development and career progression.2nd Line Support Engineer – Up to £40,000 – Financial Services - London

Ad ID: 5416927226