Senior IT Engineer - Education

Description

Role: Senior IT Support Engineer

Salary: 32k-36k

Location: Cambridge

Benefits:

Great work environment and supportive team

Competitive salary

31 days of annual leave (including 8 bank and public holidays)

Holiday Loyalty Scheme (additional holiday entitlement increases with time served, starting at your first anniversary and then every second year)

Private Medical plan

Company pension scheme

Birthday treats and recognition

Personal Development Plan (Technical Mastery Programme) - We invest in training, certifications and mentorship to support your career growth

Primary Purpose :

As a Senior IT Support Engineer (2nd Line), you'll be the go-to expert for resolving technical issues, ensuring our customers stay productive and stress-free. Your expertise in Microsoft 365, Windows, and desktop support will be crucial in keeping our systems running smoothly.

Must:

You must be a UK resident and reside within a 1 hour commute from the Cambridge office

3 Years minimum experiencein IT support, ideally in a (2nd/3rd Line) Role

Full UK Driving License

Must qualify for DBS (Disclosure and Barring Service) Certification - we will pay for the certification

Strong knowledge of Microsoft 365, Windows 10/11 and Active Directory

Ability to troubleshoot and resolve desktop, network and application issues

Familiarity with ticketing systems (e.g. ServiceNow, Freshdesk, Zendesk)

Excellent problem-solving skillsand a logical mindset

Strong communication skills- ability to explain tech to non-tech people. As we work in schools you must be fluent in spoken and written English

Passion for learning and professional growth

Key Responsibilities

Provide 2nd Line supportfor Microsoft 365, Windows, and desktop-related issues

Remotely troubleshoot hardware, software, and networkproblems effectively

Manage and resolve escalated support tickets, ensuring customer satisfaction

Assist in onboarding new users, including setting up accounts and devices

Support Office 365 applications, including Teams, SharePoint and Exchange

Maintain and update IT documentation

Work closely with senior engineers and IT managerson infrastructure improvements

Deliver exceptional customer service, keeping non-technical users confident and informed

Perform site visits to our customer sites. We have a great balance between time in the office and visits to customers

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position

Ad ID: 5417237797