Senior Business Analyst (Salesforce/Telco) - £550 PD – Outside IR 35 – Hybrid

Description

Senior Business Analyst (Salesforce/Telco) - £550 PD – Outside IR 35 – Hybrid

A leading telecommunications corporation is hiring a hands-on Senior Business Analyst who has experience delivering & integrating Salesforce or Salesforce Field Service within the telecommunications industry. Ideally, the chosen SBA will have an integrated Salesforce with Uswitch previously and have a good understanding of digital ecommerce integration's within the telco domain. Our client is based in Kent, and seeking someone to travel to site on an ad-hoc basis (very infrequent).

This is a hands-on, cross-functional role where you’ll translate business needs into actionable requirements and help deliver scalable, effective solutions. The role focuses on driving the end-to-end requirements lifecycle — from capturing stakeholder needs to supporting project delivery and system roll outs.

Key Responsibilities:

Act as a key liaison between business stakeholders, project teams, and technical leads to ensure clarity of scope and objectives.

Capture, analyse, and document business, operational, and systems requirements for new functionality, integrations, and process improvements.

Facilitate workshops and discovery sessions to define customer journeys, use cases, and end-to-end business processes.

Translate requirements into functional, technical, data, and integration specifications.

Assess upstream and downstream impacts of proposed changes, proactively highlighting risks and dependencies.Essential skills:

Experience with platforms such as Salesforce CRM and Salesforce Field Service is a must have.

Experience working within the telecommunication industry is a must have.

Proven experience in a Business Analyst or Business Systems Analyst role, ideally in a technology-led environment is a must have.

Strong analytical and documentation skills with a structured approach to problem-solving is a must have.

Experience working in both Waterfall and Agile delivery environments is a must have.Desirable:

Experience with Netadmin

Previous CRM integration experience with Uswitch.

Familiarity with retail customer onboarding, provisioning, or operational support workflows.Senior Business Analyst (Salesforce/Telco) - £550 PD – Outside IR 35 – Hybrid

Remote working/work at home options are available for this role.

Ad ID: 5416869510