It Support Engineer

Description

IT Support Engineer

Salary: Up to £37,000 per year

Location: Birmingham (Hybrid working)

Are you experienced in endpoint support and looking to join a dynamic IT team? Here at Khuda Technology we’re seeking a skilled IT Support Engineer to provide Level 2 technical support and help keep our endpoint devices secure and running smoothly.

Requirements

* Deliver Level 2 support for endpoint devices including desktops, laptops, and mobile platforms.

* Troubleshoot advanced hardware and software issues across Windows 10/11, macOS, iOS, and Android.

* Manage and maintain endpoint management tools like Microsoft Intune and SCCM.

* Deploy patches, software updates, and packages to keep all endpoints up to date.

* Ensure endpoint security compliance using antivirus, encryption (BitLocker), vulnerability management, and other security tools.

* Work closely with Level 1 Service Desk, providing support and escalating complex issues to Level 3 or vendors when needed.

* Document procedures, configurations, and troubleshooting steps to build a comprehensive knowledge base.

* Participate in projects such as device migrations, upgrades, and automation to improve IT efficiency.

Skills

* 3 to 5 years’ experience in endpoint administration or desktop support.

* Strong knowledge of Windows 10/11, macOS, iOS, and Android operating systems.

* Experience with endpoint management platforms, especially Microsoft Intune and SCCM.

* Familiarity with Active Directory, Group Policy, and scripting (PowerShell preferred).

* Understanding of endpoint security tools like Microsoft Defender, BitLocker, WDAC, DLP, and Microsoft Purview.

* UK Security Clearance at BPSS level or above.

* Excellent problem-solving skills and clear communication abilities.

If you’re ready to take your career to the next level and work in a supportive hybrid environment, apply now

Ad ID: 5416932633