IT Support Analyst (1st/2nd line)

Description

IT Support Analyst (1st/2nd line)

£30-35,000 per annum + permanent benefits

Fully On-Site - Chelmsford

Key Responsibilities (include, but are not limited to):

Provide technical support to staff members through phone calls or email correspondence and maintain detailed records of all IT requests.

Keep users informed about the status of their tickets to effectively manage their expectations.

Ensure the delivery of an efficient service that maintains a high level of user satisfaction.

Troubleshoot and resolve incidents involving various systems, applications, and technologies either through remote access or by providing direct user assistance.

Proactively manage service desk queues, handle unassigned tickets, and continuously update work information.

Facilitate and support internal office relocations (IT equipment only) and new user configurations.

Cabling and network patch management.

Inventory and asset management.

Assist in various application and infrastructure projects.

Essential skills

Knowledge of corporate infrastructure.

Custom and standard software packages.

Azure AVD, Windows Server 2019/2022, Microsoft 365.

Administration of Computers and Users in Active Directory.

Knowledge of VOIP systems.

Zendesk or similar service desk software.

Setup and configuration of new user PC and laptop hardware.

Hardware maintenance, including coordination with third-party suppliers and contractors

Ad ID: 5416946383