IT Service Desk Support

Description

At Peregrine, we’re constantly seeking Specialist Talent that offer the ideal mix of skills, experience, and attitude, to place with our vast array of clients. From Project Change Professionals in large government organisations to Software Developers in the private sector – we are always in search of the best talent to place, now.

How Specialist Talent Works

At Peregrine, we find the best talent for our clients. Unlike traditional contractors, where you are hired by the client, you remain a permanent employee of Peregrine, with access to all our standard benefits:

A Permanent Position

Life Assurance

5% annual bonus

Pension Scheme – Employer matched to 5%

Voluntary Benefits – Health Cash Plan, Dental, Will Writing etc

Annual Leave – 23 days rising to 27 with length of service

Sick Pay – Increasing with length of service

The Role: IT Service Desk Support

About the Role

We are seeking a proactive and customer-focused IT Support Desk Support to join our team. You will be the first point of contact for technical issues, providing exceptional customer service and hands-on support for any related requests.

This role involves managing tickets, troubleshooting incidents, and supporting laptop builds and Windows/Microsoft environments to ensure all end users have a seamless technology experience.

Key Responsibilities

Act as the first point of contact for IT support requests via phone, email, or ticketing system.

Provide technical support for desktops, laptops, and mobile devices, including laptop builds, imaging, and setup.

Manage and resolve incidents through a ticketing system, ensuring timely response and resolution.

Deliver exceptional customer service and communicate solutions in a clear, friendly manner.

Troubleshoot and resolve issues with Windows operating systems, Microsoft 365, Office, and related applications.

Assist with user account management, password resets, and access provisioning.

Support installation and configuration of new hardware and software.

Escalate complex technical issues to higher-level teams when necessary.

Maintain accurate documentation of issues, resolutions, and user guides.

Participate in continuous improvement initiatives to enhance IT service delivery.

Requirements

2+ years of experience in an IT Support, Helpdesk, or Service Desk role.

Strong troubleshooting skills across hardware, software, and network connectivity.

Hands-on experience with Windows 10/11, Microsoft 365, and related tools.

Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk, Freshservice).

Knowledge of laptop builds, device imaging, and deployment tools.

Excellent communication and customer service skills.

Ability to multitask and prioritize in a fast-paced environment.

About us:

At Peregrine, we see beyond the immediate and look to the horizon. We build lasting, meaningful partnerships with our clients, and deliver flexible solutions for every resourcing need, both now and in the future. Together, we help our clients to engage, develop and harness the skills they need to achieve and grow the workforce they want.

Our culture:

At Peregrine we embrace fresh ideas, and we love learning fast. Our solutions are trusted and established, so we have the confidence of knowing we have a solid foundation. We rely on openness and honesty, and we’re always ready to help each other out. And we believe that our work can benefit society – whether it’s finding the digital talent of the future or being a driver for social mobility.

Our commitment to diversity:

At Peregrine, we’re proudly committed to championing diversity and inclusion, with company-wide initiatives to drive greater social mobility and reduce our environmental impact. Our teams represent a huge breadth of cultures, languages, and ethnicities, and over 20 different nationalities. We also employ candidates from a range of educational and socioeconomic backgrounds. Our partnerships with numerous charities ensure that we can stay well-informed and continue to improve our practices for the future. It reflects in the way we recruit for our clients as we assist them in becoming more diverse

Ad ID: 5417231557