IT Operation Centre Engineer

Description

ITOC Support Engineer (Shift)｜24/7 Network & IoT Operations Support】

We are seeking a dedicated ITOC Support Engineer to join a 24/7 operations team supporting network, mobile, and IoT services across Europe.

This role is critical to ensuring service continuity, fault resolution, and operational excellence in a fast-paced technical environment.

Key Responsibilities:

Act as 1st and 2nd line support for network/mobile/IoT services

Monitor alerts and respond to incidents via ticketing systems, email, and phone

Coordinate with third-party vendors, mobile operators, and internal teams

Support remote engineers with service tests (SMS, mobile data, eCalls)

Assist in cybersecurity incident response (e.g., malware detection)

Perform BAU tasks (e.g., tape changes, system admin, reporting)

Create technical documentation and proposals

Travel across Europe for troubleshooting, maintenance, or project work

Communicate planned/emergency maintenance and change requests

Work within a rotating shift schedule (day/night)

Required Skills & Experience:

Experience in troubleshooting network/server issues across OSI layers

Familiarity with IoT/mobile networking and infrastructure maintenance

Strong customer-facing and communication skills

Fluent English (verbal and written)

Proficiency in MS Office (Excel, Word, PowerPoint, Visio)

Certifications such as CCNA, JNCIA, or equivalent are a plus

Flexible and reliable with strong time management and multitasking skills

Working Conditions:

Location: Docklands, London (Telehouse)

Work Style: Shift-based (4 days on, 4 days off; 12-hour shifts including nights)

Hours: 38.6 hours/week

Start Date: December 1, 2025

Salary: Up to £32,000 + £1,300 shift allowance

Employment Type: Full-time (permanent or contract)

Ad ID: 5417237763