Head of Technical Operations

Description

Head of Technical Operations

2-Month Initial Contract

Remote UK ONLY

Start ASAP

Your new company

A fast-growing e-commerce marketplace is undergoing a critical transition - and we're looking for a strategic, delivery-focused leader to take charge of our Technical Operations function. This is a high-impact opportunity to lead transformation across DevOps and DBA teams, ensuring our infrastructure is robust, scalable, and aligned with customer needs.This is not a maintenance role. We need someone who will challenge the status quo, drive change, and deliver a short-term roadmap that sets the team up for long-term success.

Your new role

Review current platform, tooling, and team structure - identify gaps and define a short-term delivery plan.

Lead and mentor DevOps and DBA teams, instilling best practices and driving accountability

Own infrastructure architecture and performance - ensuring reliability, scalability, and cost-effectiveness

Align technical operations with key e-commerce flows and performance metrics

Challenge legacy approaches and implement improvements across tooling, processes, and culture

Drive infrastructure enhancements to improve website speed, reliability, and customer experience

Conduct full reviews of New Relic, Rollbar, and Cloudflare usage - ensuring effective observability, alerting, and performance

Maintain high standards of cloud security and ensure compliance

Ensure robust performance of Redis and Couchbase databases

Manage vendor relationships, licencing, and cost optimisation

Inspire a culture of ownership, innovation, and continuous improvementWhat you'll need to succeed

Proven experience leading DevOps and DBA functions in high-growth environments

Strong understanding of e-commerce platforms and customer-centric infrastructure

Hands-on expertise with Redis, Couchbase, system monitoring, and cloud security tools

Deep experience with New Relic (APM, Browser, Infrastructure, Dashboards, Alerts)

Experience with Google Cloud Platform (GCP) and Cloudflare

A change agent mindset - ready to challenge, lead, and deliver quickly

Excellent communication and stakeholder management skills

Agile mindset and experience working cross-functionally

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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Ad ID: 5417155355