Hardware / Break-fix Engineer

Description

Your new role

The purpose of this role is to support the Maintenance Ops Stores and Workshop Team Leader and Maintenance Ops Manager in supplying a world-class repair and build service to my clients' customer base. You will maximise team effectiveness and productivity and ensure all contractual SLA's and efficiency metrics are met to deliver this world-class customer experience.

You will liaise closely with peers in Enterprise Field Service to support and implement improvement strategies, performing over and above in the workshop functions enabling my client to meet contractual customer SLA's.

Resonsibilities

To carry out Workshop warranty and break fix repairs on all products supported by the company including laptops, desktops, switches, routers and printers

Have a good understanding of networking technologies

Installation of operating systems across a network Via SCCM, PXE, and also via USB

Have a good working knowledge of SSH, Telnet and Putty to aid configuration of various equipment

Ability to perform Bios / Firmware updates for various equipment and manufacturers

Have a good working knowledge of Active Directory

Have a good working knowledge of operating systems such as Linux, Microsoft Windows 7, 8, 10 to aid in configuration and troubleshooting

Have a good working knowledge of encryption technologies such as Bitlocker and Mcafee Drive Encryption

What you'll need to succeed

Have the required skills and hold the relevant accreditations to repair and build kit on all portfolio and customer-owned stock including HPI/HPE, Lenovo, Dell, Cisco and Draytek

Ability to support their Team Leader and Line Manager through transformational changes.

Ability to process complex ideas and think logically; perceive and understand others.

Commercially aware.

Possesses the ability to take well-evaluated risks and be bold in making decisions and taking action.

Acts with integrity and takes responsibility for own actions and responses.

Customer-facing; strong interpersonal skills, assertive, financial awareness.

Competent on systems reporting tools and using data to drive efficiencies.

Personal attributes; have initiative, a proactive approach to dealing with customer issues, must take ownership of situations and be accountable.

Ability to perform on Microsoft Office App's

Perform any tasks deemed fit by the Maintenance Ops Stores and Workshop Team Leader and Maintenance Ops Manager

What you'll get in return

c£market rates (inside IR35)

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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Ad ID: 5416993329