Digital Support Analyst

Description

Synapri are supporting a Charity & Membership Organisation looking for a proactive Digital Support Analyst to provide 1st & 2nd line support and help keep their digital platforms running smoothly. This is a great opportunity for someone looking to build technical and coordination skills in a fast-paced, mission-led environment.

Acting as the first point of contact for digital support requests, ensuring issues are triaged, logged, and resolved efficiently. You’ll also get involved in platform administration, low-level testing, maintenance activities, and collaborating with internal teams and external suppliers. The digital services support tens of thousands of users across public and member-facing platforms, so your work will make a real impact.

Key Responsibilities

* Monitor, triage, and respond to incoming digital support tickets

* Log and prioritise issues, resolving or escalating as appropriate

* Communicate progress and resolutions with internal stakeholders

* Support WordPress site admin, plug-ins, and platform updates

* Assist with testing ahead of releases and go-lives

* Maintain records, documentation, ticket insights, assist with configuring integrations and API-based tools

* Liaise with suppliers and support teams under guidance

* Contribute to UAT, user feedback, and support documentation

Tech & Platforms:

WordPress, GitHub, Azure, AWS, GCP, integrations and API-based tools.

Please apply for immediate consideration

Ad ID: 5417256953