Customer Success Manager – SaaS

Description

Travel. Impact. Growth. This is Customer Success with purpose.

Are you a people-first problem solver who loves building lasting relationships and delivering an unbeatable customer experience? How about a role that gives you the chance to travel across the UK, Ireland, and even globally, while taking ownership of high-profile accounts using cutting-edge SaaS products?

We're looking for a Customer Success Manager who’s ready to make a real impact. You’ll be the go-to partner for your clients, ensuring they get maximum value from our solutions, while using their feedback to help shape the future of our product.

Role titles: Customer Success Manager, Account Manager, Client Success Manager, Customer Experience Manager, SaaS CSM

Salary: £35k–£40k base + Bonus

Benefits: 5% pension, 25 days holiday, 2 wellbeing days, Christmas shutdown, private healthcare, life assurance, cinema tickets & more

Location: Milton Keynes – Hybrid (2 days/week in-office)

You’ll bring proven experience in customer success, account management or client services, a strong handle on CRM systems, and a natural ability to thrive in a fast-paced, tech-led environment.

Sound like your kind of challenge? Click apply and let’s talk

Remote working/work at home options are available for this role.

Ad ID: 5416987322