Business Analyst (Children's Mosaic Improvement Programme)

Description

Wokingham Borough Council - Business Analyst (Children's Mosaic Improvement Programme)

Location: Wokingham / Hybrid

Contract Duration: 6 months

Reports To: Programme Manager

About the Role

Wokingham Borough Council is seeking an experienced Business Analyst to lead the Children's Mosaic Improvement Programme. This is a key role supporting system improvements across Children's Services, ICT, and partner teams, including Group Recording, workflow redesign, and Family Help integration.

Key Responsibilities

Lead requirements gathering across multiple workstreams within the Mosaic Programme

Document current and future-state business processes with operational teams

Facilitate workshops with practitioners and SMEs to validate system design decisions

Translate business needs into functional and non-functional specifications

Work closely with technical teams and external suppliers (e.g., The Access Group) to validate deliverables

Support the configuration, testing, and rollout of Mosaic system changes

Collaborate with data and reporting teams to ensure reporting needs are understood and met

Maintain RAID (Risks, Assumptions, Issues, Dependencies) artefacts for assigned areas

Act as a key point of contact between frontline teams and technical delivery functions

Provide input into training content, guidance, and go-live planning

Ensure delivery aligns with statutory requirements, Ofsted readiness, and WBC practice modelKey Outputs

Documented user stories, use cases, and configuration specs

Updated business process maps and gap analyses

Validated configuration requirements for Group Recording, CLC toolkit, and Family Help

UAT scripts and support for testing coordination

Contributions to highlight reports and post-implementation reviewsEssential Skills and Experience

Proven experience as a Business Analyst working on Mosaic or similar children's social care system improvement programmes

Previous experience in a similar Business Analyst role within a local authority or children's services programme is essential

Strong stakeholder engagement and facilitation skills

Excellent documentation and requirements analysis abilities

Working knowledge of case management systems, Mosaic configuration, or similar tools

Comfortable operating in a multi-disciplinary, cross-functional programme environment

Understanding of statutory responsibilities and operational pressures in social careDesirable

Experience working on projects involving The Access Group's Mosaic system

Familiarity with the Family Help reform agenda and group recording approaches

PRINCE2, Agile, or Business Analysis certification

Experience in local authority environmentsBehaviours & Attributes

Collaborative and solutions-focused

Able to manage multiple priorities under pressure

Proactive in resolving gaps and issues

Committed to inclusive and user-centred design

Eden Brown Synergy is an equal opportunities employer.

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Ad ID: 5417197389