Application Support

Description

Our Client is a small but growing organisation with a fast-paced workplace culture. They offer fantastic opportunities for you to build on your career due to continued growth.

They are now looking for an experienced Application Project Coordinator to oversee the management, development, and day-to-day operation of our clients core application.

This role is pivotal in ensuring the smooth functionality of the application, which supports all aspects of the business. The Application Project Coordinator will be responsible for gathering and prioritising user requests, designing workflows, and coordinating with our offshore development team to ensure timely and effective development. In addition, this role will manage the integration of third-party applications to support teams like Compliance and Operations, ensuring these tools are effectively added to our system.

Key Responsibilities

• IT Project/Coordination/ Management Expertise: At least 3 years of experience managing IT projects, with a proven ability to meet deadlines, handle multiple priorities, and ensure project goals are met.

• Communication Skills: Clear, concise, and effective communication with both technical and non-technical stakeholders. Ability to liaise across departments and maintain strong relationships.

• Problem-Solving Ability: Show a proactive approach to identifying, troubleshooting, and resolving issues in a timely manner, especially in managing system functionality and coordinating with the offshore development team.

• Team and Supplier Management: Manage the offshore development team with confidence, ensuring projects are driven forward, meetings are organised, and the development process is transparent and efficient.

• Understanding of Software Development: Familiarity with software development lifecycles able to manage timelines, and ensure quality standards.

• Workflow Design: Ability to create and optimise workflows that enhance business processes across departments, ensuring smooth system performance.

• Training and Mentoring: Support internal teams by providing training and guidance, especially for junior team members or when implementing new features.

• Attention to Detail: Thorough testing of new updates and features, ensuring no disruption to business operations before rollout.

• Adaptability: Ability to manage change effectively, whether it’s in integrating third-party applications or managing technical challenges, all while maintaining a customer-centric focus.

Skills & Qualifications:

• Minimum of 3 years of experience in IT project coordination or a similar role.

• Proven experience managing or owning an IT application projects, preferably in a sales-led or financial services environment.

• Experience integrating third-party applications with core systems, with a strong understanding of compliance and operational requirements.

• Strong understanding of software development lifecycles and project management methodologies.

• Experience working with offshore or outsourced development teams is a strong advantage.

• Excellent communication and interpersonal skills, with the ability to liaise between technical and non-technical stakeholders.

• Highly organised, with a strong ability to manage multiple projects and tasks simultaneously.

• IT knowledge, with the ability to understand technical requirements and communicate them effectively to developers.

• Problem-solving mindset, with the ability to troubleshoot issues and offer practical solutions.

• Experience with using Project Management tools & software to aid open lines of communication and tracking of the delivery of tasks

Ad ID: 5417149260