2nd Line Engineer

Description

Role: 2nd Line Engineer

Location: Burgess Hill, West Sussex (Hybrid)

Hours: Full-time, Monday - Friday, 9:00am - 5:30pm

Pay: £32,000 - £37,000 per annum

An excellent opportunity has arisen for a 2nd Line Engineer to join one of our growing clients, an innovative IT services company in Burgess Hill, West Sussex.

Benefits:

Hybrid working model

Ongoing professional development and training

Opportunity to work with cloud technologies

Supportive team environment

The Requirements:

Minimum 2 years' experience in an MSP or IT Service Desk environment

Strong knowledge of Microsoft 365, Azure Active Directory, Intune/Endpoint Manager, Exchange Online, and SharePoint Online

Experience with Windows Server (2012R2-2022) and Windows 10/11

Knowledge of DHCP, DNS, Group Policies, and Active Directory

Networking and firewall configuration (e.g. Palo Alto, UDM Pro, Draytek)

Experience with VPNs (IPSEC, PPTP, SSL, SSTP, Azure VPN)

Knowledge of VOIP, SQL Server, Hyper-V/VMware, and SaaS/PaaS/IaaS is advantageous

Strong problem-solving and communication skills

Self-motivated, proactive, and able to work under pressure

Full UK Driving Licence required

The Role:

Provide 2nd line remote and on-site technical support

Troubleshoot and administer Microsoft 365, Azure, and related technologies

Configure and maintain Windows Servers and desktop environments

Carry out system monitoring, maintenance, and upgrades

Configure networking, firewalls, VPNs, and Wi-Fi systems

Support with data backup solutions

Ensure timely resolution of issues in line with SLAs and deliver excellent customer service

If you're keen to join an exceptional team who can offer career growth, hybrid working, and the chance to work with modern IT technologies, then please apply to this 2nd Line Engineer role or call Jamie Watson on (phone number removed) between 9:00am - 5:30pm

Ad ID: 5417237843