Contact The Channel Recruiter
The Channel Recruiter
1ST LINE TECHNICAL SUPPORT
Surrey Quays, London
- Hours
- Full Time
- Posted
- 5 hours ago
- Salary
- £27,000 - 31,000 - Annum
- Recruiter
- The Channel Recruiter
- Closes
- 17 Oct 2025
- Course
- No
- Recruiter Type
- Direct Employer
Description
THE CHANNEL RECRUITER LIMITED
Company Registration No. (phone number removed) email : phone : +44 (0) (phone number removed)
MASTER JOB ADVERT
JOB TITLE: 1st Line Technical Support Specialist
SALARY: £27000 – Plus 15% Shift Uplift
Do you have customer service experience within a helpdesk environment and love solving IT issues? Are you currently a 1st Line Technical Support Specialist but can deal with 2nd line queries quite easily? Do you thrive on delivering results and love fixing problems?
If so, we may have the role for you!
Due to new contract wins, my client, a trailblazing Tier 1 MSP are currently looking for a 1st Line Technical Support Engineer to come and join them. You will be the first point of contact for customers with IT related issues and receive these through their ticket system, calls or emails.
LOCATION: Hybrid – 4 days remote / one day office – Surrey JOB SPECIFICATION: 1st Line Technical Support Engineer
Sitting within the helpdesk team within their surrey offices (Tuesday only), you’ll be first point of contact for our customers
Logging all technical related incidents and requests (either by phone or email), resolving them to your best ability in accordance with our service level agreements
Take full ownership of tickets to ensure that customers have a consistent line of communication with any queries
Act as a ‘service representative’ for appointed service(s), in taking responsibility for maximising technical analysts and L1 Technical analysts’ ability to resolve incidents and requests
REQUIREMENTS: 1st Line Technical Support Specialist
Approximately 1 years’ experience in an IT support or similar technical role, specifically on a helpdesk
Good Network knowledge
Good knowledge of M365, Azure
Good knowledge of VLANs, Wi-fi, firewalls, routers & switches
Great customer experience and comfortable to be on the phone
Shift pattern – 4 days on / 4 days off
KEYWORDS: 1st Line IT Support, 1st Line, 1st Line Helpdesk, 1st Line Technical Support, Technical Analyst, 1st Level, Level 1 Technical Analyst, Helpdesk, Networks, Switches, Routers, VLAN, WIFI, Firewalls, Level 1 Support Engineer, 1st Line Support Engineer
Ad ID: 5416966662
Stay Safe
"Be wary of buyers asking to use 'Gumtree delivery' or 'Payments on Gumtree' because Gumtree doesn't offer these services currently. Requests from Whatsapp or SMS could be scams"
"Only access Gumtree from gumtree.com and do not follow links sent by other users"
"Share photos and ask lots of questions about the items you are buying and selling"
"If an ad or reply sounds too good to be true, it probably is"
"Use the 'Reply to ad' button for your safety and privacy"
"Don't reply to email addresses hidden in text and pictures"
"Trade in person, use PayPal 'paying for an item or service' to transfer money"
"Beware of fake Gumtree, eBay or escrow sites and invoices"
1 of 8