1st Line Support

Description

Belmont Recruitment are currently looking for a 1st Line Support Technician to work with the East of England Ambulance Service on an initial 3 month temporary contract. This is a full-time role working 37 hours per week, Monday to Friday.

ey Responsibilities:

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Provide first-line technical support to Trust users

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Log and manage incoming IT support calls to resolution

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Troubleshoot hardware and software issues across a variety of platforms

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Maintain and update service records in line with SLAs

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Communicate complex IT concepts to non-technical users effectively

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Assist in managing infrastructure incidents, outages, and changes

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Contribute to the development of service desk procedures and best practices

What We’re Looking For:

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Excellent communication and customer service skills

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Strong organisational ability and attention to detail

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Experience in a technical support or service desk environment

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Ability to work well under pressure and manage competing priorities

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An understanding of ITIL principles and commitment to best practices

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Working towards or holding MCP or equivalent qualifications

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A proactive and positive attitude with a commitment to continuous improvement

Please apply with an up to date CV ASAP if this role would be of interest to you

Ad ID: 5416900732