1st Line Support Helpdesk Technician

Description

1st Line Support Helpdesk Technician

£25,000 basic

Full training programme

Monday to Friday

Regular team socials

Pension

22 days hols + bank holidays

Are you seeking a 1st line support role within a dedicated Helpdesk Team, with future potential to move into a 2nd and 3rd line position?

Would you be keen to be one of the first points of contact for any client enquiries / queries regarding their on-line experience issues?

Do you want to work for an employer who provides a perfect balance of work and fun - but always professional?This is a genuine chance to get your feet under the table, gain first class training, and become part of a fantastic company, where you'll be assisting and guiding clients through a series of tasks or troubleshooting, using diagnostic tests and remote access to their computers, to try and resolve the issue asap before escalating it up the line to 2nd and 3rd level.

Job duties:

Responding to queries via chat, email, or phone

Working with other staff members on troubleshooting and diagnosing problems

Keeping fully aware of any new and updated software and hardware issues

Providing technical assistance for questions and problems

Diagnosing system errors and other issues

Following up with clients to ensure full resolution of issues

Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods

Running reports to analyse common complaints and problems

Installing or changing software to fix issues

Remotely accessing hardware or software for clients to make changes and fix problemsIdeally, you'll already have:

Ideally experience gained in troubleshooting / diagnosing problems, progressing them to colleagues if currently out of your remit / understanding

Experience with Network repairs and analysis

Ability to communicate effectively to help customers fix their issues and feel satisfied with the experience

Understand the importance of providing and maintaining first class customer experience at all stages.Consideration can be given to both experienced 1st line helpdesk technicians who find themselves wanting a more structured career path, as well as trainees, with an IT degree or qualification gained from college/6th form.

Refer a friend and earn a retail voucher worth up to £500

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

KW15180

Ad ID: 5417187382