1st Line IT Support Engineer

Description

Job Title: 1st Line IT Support Engineer

Location: Chorley

Salary: £25,500 - £27,000

The Client

Our Client area growing Managed Service Provider (MSP) who provide IT support and solutions to businesses throughout the UK. They are looking to appoint an enthusiastic Level 1 IT Support Engineer to join their friendly and dynamic support team providing remote support to their customer base.

The Role of Level IT Support Engineer

Respond to email and phone support requests to maintain the operation of the customer's computer systems to an agreed level

Providing 1st line technical support across our customer base via phone or email

Be responsible for both reactive and proactive maintenance activities

Contribute to IT projects when required

Follow agreed processes and procedures for the support team

Maintenance of all IT service documentation

Person Specification

One year's equivalent work experience within an IT Support / Managed Service Provider environment.

Excellent problem-solving skills working in a logical methodical style with the ability to identify root cause and implement controlled changes

Strong organisational skills are necessary with the ability to manage and prioritise multiple tasks simultaneously

Be driven to learn new tech and self-improve

Understanding of ITIL best practice

Extensive O365 experience

Strong Network troubleshooting skills

Firewall experience

Microsoft Azure

SD-Wan

Technical Skills

Service Management tools for ticket handling

Experience of remote access tools

Microsoft Windows

Desktop OS, Windows 7/8/10/11

Microsoft 365

Google Workspace

Microsoft Azure

Antivirus Solutions

Microsoft Application Support (Outlook, Word, Excel)

Active Directory/ Exchange

Advanced understanding of computer hardware and business applications

Advanced experience in clean workstation installations (tidy cable management for end-user devices, such as computers, monitors, printers, etc)

Good understanding of network

Desirable

Familiarity with Autotask PSA, RMM

Basic understanding and troubleshooting of network infrastructure

Knowledge of ESET Anti-Malware solutions

Macintosh support

Knowledge of VMWare and Hyper V

Windows Server

WDS MDT SCCM deployment

Benefits

Career progression opportunities.

Company pension

Health & wellbeing programme

On-site parking

Keywords: Level 1 Engineer, 1st Line IT Support Engineer, IT Support, IT Helpdesk Engineer, MSP, Managed Service Provider

Bowdon Associates is a member of the Guild of Quality Employment Agencies and has agreed to adopt the compliance and recruitment standards that form the basis their code of conduct. A quality, transparent and responsible recruitment agency committed to raising the industry standards

Ad ID: 5416911097