Patient Co–ordinator, St Georges

Description

Patient Co–ordinator, St Georges, Weston–Super–Mare

Progressive GP Group of Practices

Looking for a career that matters?

Every day, thousands of patients contact the practices in this large, innovative group looking for help, advice and support.

As a Patient Co–ordinator, you'll be the first person they speak to.

You'll listen, guide, reassure and help patients access the right healthcare professional or service. It's a role where your communication skills, empathy and ability to stay calm under pressure can genuinely make a difference to someone's day.

No healthcare experience? No problem.

We can teach you the systems. We can teach you the processes. You will already have developed transferrable skills and qualities in your career to date.

If you're personable, organised, reliable and enjoy helping others, we'd love to hear from you.

Why join this group?

We're one of the largest and most innovative group of GP practices in the South West, caring for more than 85,000 patients across 10 sites throughout Bristol, North Somerset and South Gloucestershire.

We've invested heavily in our people, systems and facilities, creating modern working environments and a supportive culture where people can build long–term careers.

What you can expect:

Detailed training from day oneStructured induction and ongoing supportWeekly one–to–one meetings during probationMonday Friday working pattern to include: Monday full day, Wednesday afternoon and Friday full day

Supportive team environmentOpportunities for career progression Continuous learning and development A career, not just a job

Many of our Patient Co–ordinators go on to develop their careers within the organisation.

Previous team members have progressed into Medical Secretary, Healthcare Assistant and management positions. One former Patient Co–ordinator even progressed into an HCA role before going on to study Medicine.

If you're ambitious and eager to learn, we'll support your development every step of the way.

What you'll be doing

As a Patient Co–ordinator, you'll be at the heart of our patient services team.

You'll:

Be the first point of contact for patients contacting the practiceHelp patients access the most appropriate healthcare serviceManage appointment requests and bookingsProvide excellent customer service both over the phone and face–to–faceSupport patients with enquiries and administrative requestsCreate and maintain accurate patient recordsProcess correspondence and documentationWork closely with GPs, nurses and other healthcare professionalsHelp ensure patients receive a safe, efficient and positive experienceEvery day is different, and every interaction matters. Hours

25.5 hours Monday full day, Wednesday afternoon, Friday full day

What we're looking for

You don't need healthcare experience.

We're particularly interested in hearing from people with customer service backgrounds in:

RetailHospitalityCustomer serviceReceptionContact centresFront–of–house roles You'll be:

A confident communicatorComfortable speaking with people on the phoneCompassionate and patient–focusedOrganised and able to manage multiple tasksComfortable using computers, email and Microsoft OfficeCalm under pressureKeen to learn and develop Essential

GCSE English and Maths (or equivalent experience)Experience in a customer–facing roleStrong communication skillsCommitment to delivering excellent service Desirable

Experience within a GP surgery or healthcare settingKnowledge of EMIS or patient record systemsAdministration experience What our team says

"No one expects you to know everything when you start. The training and support are fantastic, and there's always someone willing to help."

At this group of GP practices, you'll join a team that genuinely cares about patients and each other.

Ready to make a difference?

If you're looking for a rewarding role where you can help people every day, learn new skills and build a long–term career, we'd love to hear from you.

Apply today and become part of a team that puts patients first.

PLEASE NOTE, this is not a VISA sponsoring employer. Applicants are required to be eligible to work in the UK for the long term. (5 years+)

Kirsty Morris

Ad ID: 5419320052