Housing Officer

Description

Housing Officer

Cambridgeshire

£33,500 per annum including car allowance

Permanent Full time (37 hours per week)

We are seeking a proactive and experienced individual with a strong background in housing management to deliver high-quality tenancy and neighbourhood services. This role is ideal for someone who thrives on making a difference in communities, with a particular focus on managing anti-social behaviour, tackling rent arrears, and supporting tenancy sustainment.

This is a home-based role with regular customer visits and occasional attendance at our Head Office in Bedford Heights for team collaboration and meetings.

What you will be doing:

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Taking ownership of rent collection and arrears management, supporting tenants to sustain their tenancies and reduce debt.

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Managing ASB cases effectively and sensitively, ensuring swift resolution and safeguarding awareness.

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Collaborating with Complex Case Housing Officers to deliver a consistent and customer-focused service.

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Conducting regular estate inspections, monitoring estate services, and completing fire safety checks.

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Working closely with internal teams and external partners to provide a joined-up, holistic service to residents.

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Ensuring tenancies are managed in line with household circumstances, including referrals and signposting for additional support.

We’d love to meet someone with:

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Previous experience in housing or tenancy management, ideally within a social housing setting.

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A strong understanding of ASB legislation and best practice in case handling.

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Proven ability to manage rent arrears and support financial wellbeing.

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Excellent customer service skills with a resident-first approach.

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Strong problem-solving, negotiation, and influencing skills.

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Effective communication, time management, and organisational abilities.

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Experience working collaboratively with internal and external stakeholders.

Amongst what we offer you is:

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A competitive salary of £33,500 including car allowance

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28 days holiday PLUS Bank Holidays

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A generous contributory pension scheme

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Private health care

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Free life assurance

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Access to a wide range of wellbeing services and tools, including a digital gym

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Opportunities for learning and development

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Discounted gym membership

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Retail discount scheme

Please note: The successful candidate will be required to complete a Basic DBS application. We reserve the right to close this recruitment early if we receive a high volume of suitable applications, so early submission is encouraged

Ad ID: 5416900974