Contact Braxfield Recruitment Limited
Braxfield Recruitment Limited
Complaints Co-ordinator
Harrow, London
- Hours
- Full Time
- Posted
- 2 days ago
- Salary
- £18 - 25 - Hour
- Recruiter
- Braxfield Recruitment Limited
- Closes
- 10 Nov 2025
- Course
- No
- Recruiter Type
- Direct Employer
Description
Complaints Coordinator – Local Authority – North West London
We’re recruiting on behalf of a Local Authority in North West London for a Complaints Coordinator to manage Stage 1 and Stage 2 complaints.
Key duties:
*
Respond to complaints by phone and in writing.
*
Investigate cases, gather evidence and liaise with teams/contractors.
*
Draft clear and empathetic responses within timescales.
*
Ensure compliance with complaints procedures and policies.
*
Identify recurring issues and support service improvements.
Requirements:
*
Experience in complaints handling/customer service (local authority or housing preferred).
*
Excellent written and verbal communication skills.
*
Strong organisation and case management skills.
*
Empathetic, customer-focused approach.
North West London
Competitive rate
Contract/Interim role
Apply today with your CV for immediate consideration
Ad ID: 5417123619
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