Customer Support Consultant

Description

Are you a customer services professional who is dedicated to delivering incredible customer experiences? Looking to take on a fresh, new challenge with a forward-thinking business? If, so, we would love to hear from you.

Overline is a telecommunications business offering a range of communications products designed to meet the needs of organisations requiring voice, Data, and other communication capabilities.

The Role

This role is a full-time, office-based position. It’s a great opportunity to work in a fast-paced environment and develop a rewarding career with a company that supports its people.

As a Customer Support Consultant, you will provide an efficient and effective service to customers focusing on first time resolutions, supporting internal and external customers.

Responsibilities

* Deal courteously, respectfully, and effectively with enquiries or requests from customers and clients.

* Trouble shooting and escalating customer queries (if required) to the correct departments or senior member of staff.

* Keeping customers informed of new products and services that could be beneficial to them.

* Processing customer/client information in accordance with processes and procedures

* Ensuring all calls, emails, tickets, chats & tasks are completed within the specified SLA’s.

* Proactively establishing and maintaining a strong professional working team relationship

Key Skills and Experience

* Contact centre/Customer Service experience.

* Experience within Telecoms industry (is desirable but not essential)

* An excellent, clear, and professional telephone manner

* Good verbal communication skills

* Great problem solving and organisational skills.

* Good working knowledge of Microsoft Packages (Outlook, Word, and Excel)

* The ability to work well in a fast-paced environment.

What we offer

We are a growing technology company, and we deliver on what we say we do. We believe in developing and rewarding people who work hard, and we will work with to carve out your success plan and make a real difference.

We offer:

* 33 days holiday (inclusive of public holidays).

* Pension and life assurance

* A Competitive Salary

* A comfortable and supportive working environment that brings out the best in you.

* Investment in your development and full supportive learning program providing you with everything you need to know.

* A constant supply of free tea and coffee to keep you hydrated.

* Great incentives, competitions and prizes for you and the team

Ad ID: 5417282579