Account Manager

Description

Account Manager

As an Account Manager, you ll join a collaborative commercial team supporting the factory. You ll manage day-to-day communications and commercial relationships with a portfolio of key customers - ensuring exceptional service, efficient order management, and ongoing business growth.

This is a customer-facing, factory-based role where you ll take ownership of accounts, oversee production scheduling, coordinate with internal teams, and drive customer satisfaction and profitability.

Key Responsibilities

Act as the main point of contact for allocated customers, ensuring their needs are met.

Manage orders from placement through to delivery, liaising closely with production, engineering, and quality teams.

Handle purchase orders and support material planning with buyers.

Prepare and attend Quarterly Business Reviews (QBRs).

Monitor commercial performance and present KPIs to the senior team.

Support negotiations for new business and continuous improvement projects.

Maintain strong, proactive relationships with customers, promoting growth and efficiency.

About You

Proven experience managing customer accounts within a manufacturing environment (electronics preferred).

Strong communication, negotiation, and relationship-building skills.

Commercially astute, with understanding of revenue and margin impact.

Confident using MRP systems and handling complex data with accuracy.

Able to thrive in a fast-paced, hands-on manufacturing setting.

Full UK driving licence and willingness to travel (mostly UK-based).

What s on Offer

Competitive salary (dependent on skills and experience)

37-hour working week (Mon Thurs 08 30, Fri 08 30)

22 days holiday + Bank Holidays + up to 3 additional long-service days

Company pension

Free parking, modern facilities, and complimentary refreshments

Ad ID: 5418171796