HGV Service Advisor

Description

HGV Service Advisor - Automotive Workshop

Location: Belvedere

Employer: Pembrook Resourcing

Pembrook Resourcing are working with a leading HGV dealership in Belvedere to recruit a knowledgeable and customer-focused HGV Service Advisor. This is an excellent opportunity for an experienced advisor to manage workshop operations, liaise with customers, and ensure efficient service delivery.

The Role

As HGV Service Advisor, you will be the main point of contact for customers bringing in commercial vehicles for servicing, repairs, or MOTs. You will manage bookings, provide technical advice, and ensure a high standard of customer service throughout the workshop process.

Your responsibilities will include:

Receiving customer enquiries and booking vehicles for service, repair, or inspection.

Liaising with workshop technicians to provide accurate job updates and repair recommendations.

Preparing cost estimates, invoices, and ensuring accurate administration.

Maintaining strong relationships with commercial clients, ensuring repeat business.

Monitoring workshop schedules to maximise efficiency and productivity.

Resolving customer concerns and ensuring a professional and positive experience.

About You

Proven experience as a Service Advisor within an HGV, commercial vehicle, or heavy-duty workshop environment.

Knowledge of HGV systems, maintenance, and repair processes.

Excellent organisational and multitasking skills.

Customer-focused, professional, and approachable.

Confident in liaising with both internal teams and commercial clients.

Key Skills & Attributes

Strong communication and interpersonal skills.

Ability to work under pressure and manage multiple priorities.

Commercial awareness and attention to detail.

IT literate with experience using workshop management systems.

Problem-solving skills and ability to provide clear advice to customers.

What's on Offer

Competitive salary with potential performance bonuses.

Company benefits package.

Training and career development opportunities.

Work in a busy, supportive, and customer-focused HGV workshop in Belvedere.

If you are an experienced HGV service professional looking to take ownership of customer service and workshop coordination, we would love to hear from you.

Apply today with your CV and full contact details

Ad ID: 5417111897