Automotive Service Advisor

Description

Commercial Service Advisor Required for Main Dealership - Heathrow

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Basic Salary: Up to £32,000 + £4,000 Bonus - £36,000+

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Family-Run Business | Multi-Brand Workshop

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Weekly shift pattern

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5.30am to 2.30pm

8.00am to 5.00pm

10.00am to 7.00pm

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With 1 in 3 Saturday mornings paid at time and a half

Are you a customer-focused professional with a passion for the automotive industry? Join a dynamic and reputable commercial vehicle dealership in Heathrow as a Service Advisor, where your skills will drive customer satisfaction and business success.

About the Role:

As a Commercial Automotive Service Advisor, you will be the key liaison between our customers and workshop technicians. You’ll be responsible for ensuring a seamless aftersales experience, from initial enquiry through to vehicle handover.

Key Responsibilities:

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Greet customers, schedule appointments, and manage service bookings efficiently

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Provide accurate estimates and explain repair and service processes

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Liaise between customers and technicians to ensure clear communication

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Manage job progress updates and ensure timely completion

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Upsell relevant services and products where appropriate

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Handle warranty and service administration

About You:

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Previous experience in a service advisor or customer service role, ideally in a commercial vehicle or dealership environment

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Strong communication and organisational skills

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Excellent problem-solving ability and attention to detail

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IT literate with experience using DMS systems (e.g. Kerridge, Pinnacle)

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A team player with a proactive and professional attitude

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Full UK driving licence (preferred)

What’s on Offer:

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Competitive basic salary + achievable bonus scheme

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Ongoing manufacturer and in-house training

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Friendly, supportive working environment

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Career progression opportunities within a growing dealer group

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Employee benefits including pension scheme and staff discounts

If you're looking for your next step in the commercial vehicle industry and want to join a team that values expertise and professionalism, we’d love to hear from you. Apply now with your CV to Charlotte Lightfoot at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts

Ad ID: 5416987293