Aftersales Customer Support Specialist

Description

Aftersales Customer Support Specialist

What the role involves

In this position, you'll be the first point of contact for customers making enquiries about servicing and repairs, whether by phone, online, or other digital channels. You'll manage incoming queries, follow up on leads, and run outbound campaigns to keep customers informed and engaged. By listening to their needs, you'll offer relevant solutions and, where appropriate, promote additional products or services to enhance their ownership experience.

What we're looking for

You'll have a confident and friendly communication style, with the ability to build rapport quickly over the phone and online. Experience in a customer-facing role is essential, ideally within a premium or high-service environment. Strong organisational skills, the ability to manage multiple tasks, and a genuine passion for great service are key. While knowledge of the motor trade is an advantage, full training will be provided.

Along with a competitive salary and a supportive working culture, we offer:

30 days' holiday (including bank holidays)

An extra day off for your birthday

Contributory pension scheme

Free eye-care vouchers

Life assurance (three times your base salary)

24/7 mental health support

Access to online discounts and rewards

Long-service recognition (5, 10, 15, 20, 25 years)

Cycle to Work scheme

£500 colleague referral bonus

Discounts on parts, servicing, MOTs, vehicles, and motorcycles

Manufacturer training to support your development

Clear career progression pathways with coaching and support

References available on request.

Ad ID: 5416926633