Contact Colbern Limited
Colbern Limited
Support Officer / Business Officer
Westminster, London
- Hours
- Full Time
- Posted
- 14 hours ago
- Salary
- £17.73 - Hour
- Recruiter
- Colbern Limited
- Closes
- 05 Oct 2025
- Course
- No
- Recruiter Type
- Direct Employer
Description
Contact Centre Advisor
Westminster
Contract
£17.73 per hour
Our client is looking for an experienced Contact Centre Advisor
This is one of many opportunities we are currently recruiting for please visit our website colbernlimited co uk for more jobs.
Working Pattern: Agile & Flexible (Hybrid Working Available)
About the Role:
Westminster City Council is seeking a proactive and empathetic Contact Centre Advisor to join our dedicated team. This is a vital frontline role supporting residents, particularly those facing homelessness, by providing high-quality customer service and case management.
Key Responsibilities:
Handle customer queries via telephone and email with professionalism and empathy.
Accurately record and manage cases using internal systems and spreadsheets.
Proactively drive queries and workstreams forward, often through to resolution.
Communicate clearly and effectively, ensuring every interaction is led with understanding and care.
Collaborate with internal teams and external partners to ensure seamless service delivery.
What We’re Looking For:
We’re looking for someone who thrives in a fast-paced environment and is passionate about making a difference in people’s lives. The ideal candidate will have:
Mandatory experience in a contact centre or equivalent customer service role.
Desirable experience working within or alongside homelessness services.
Strong written and numerical skills.
Proven ability to manage cases and maintain accurate records.
Excellent telephone communication skills.
A proactive and driven approach to customer service.
PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk
The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients
are an equal opportunities employer
Ad ID: 5416906448
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