Service Desk Analyst

Description

Role: Customer Service Advisor (Non-Voice)

Salary: £23,810 + benefits

Location: Wythenshawe M22 (fully office based for 1st 3 months then potential to go hybrid)

Employment Type: Permanent

Hours: 8am-4pm/10am-6pm/12pm-8pm (rotating weekly shifts), 1 in 4 weekends

This is an exciting opportunity for an experienced Customer Service Advisor to join my Wythenshawe based client on a permanent basis due to a period of growth for their business.

The Customer Service Advisor plays a critical role in delivering high-quality support to their clients.

Do you have experience in managing ticketing systems?

Troubleshooting technical issues?

Do you thrive under pressure and demonstrate excellent problem-solving skills?

Duties of the Customer Service Advisor:

High-Quality Support: Deliver exceptional support to Service Users and internal stakeholders/suppliers, ensuring timely and effective resolution of issues and queries.

Ticketing System Management: Efficiently manage and utilise ticketing systems like Remedy and ServiceNow to track, manage, and resolve support tickets.

Technical Troubleshooting: Leverage advanced IT knowledge, particularly with incident/ticketing systems, to troubleshoot and resolve technical issues internally or via suppliers.Essential experience:

Relevant Work Experience: Previous experience in Customer Service Advisor (Non-Voice/Digital), Technical Data Entry, Application Support Analyst (Entry-Level), Helpdesk Support (Email & Ticketing), or Technical Support Advisor (Metering & Billing).

Data Management Proficiency: Strong expertise in handling and managing data communication systems with accuracy (Data Entry).

Advanced IT Literacy: Solid understanding and hands-on experience with Microsoft systems (Windows OS, Office Suite, and cloud-based applications) to enhance productivity and operational efficiency.

Deadline-Driven Performance: Ability to consistently meet SLAs through strong time management, prioritisation, and task execution.

Excellent Written Communication: Strong email and ticket-based communication skills to provide clear, professional, and effective support.

Exceptional Organisation & Planning: Proven ability to manage tasks, track issues, and coordinate resources to support strategic objectives.

Resilience Under Pressure: Ability to work efficiently in a fast-paced, high-volume environment, maintaining service quality and professionalism.

Cross-Functional Collaboration: Experience in working with internal teams, third-party suppliers, and stakeholders to ensure customer success.

Analytical & Problem-Solving Skills: Ability to analyse data, identify patterns, and troubleshoot issues, escalating where necessary.Please follow the link to apply for this Customer Service Advisotr role based in Wythenshawe.

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting you CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, your personal data will be held on our secure internal CRM system for a maximum period of 48 months. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 48 months inactivity your CV will be deleted permanently from our database

Ad ID: 5417142142