Repairs Scheduler

Description

MMP Consultancy is looking to recruit an Experienced Scheduler to work with a National Contractor in the West Midlands on a Permanent basis.

Working as part of a team in a busy environment assisting the operational team to schedule and plan works in a cost effective and organised way to ensure a quality service.

Key Responsibilities:

Maintaining all tasks, including raising jobs, requisitions, follow-on, and sub-contractor works.

Answering phones, emails, and CRM cases, scheduling and confirming appointments

Ensure all records are always kept up to date, including job details, appointments, job statuses, relevant time & dates, costs

Ensuring that operatives are working efficiently and operative workload is maintained in line with the WIPs (Works in progress).

Investigate complaints (informal and formal) and expressions of dissatisfaction with the service; respond to customers within our published service standards, both verbally and in writing.

Updating the system with relevant information and creating reports for analysis.

Skills Required:

Have strong administration skills and must be IT proficient.

Have excellent communication skills, both oral and written.

Be a self-motivated, resilient, assertive and confident person

Have proven experience in providing excellent customer service.

Have previous experience working with scheduling repairs

Be organised and able to multi task

Ad ID: 5416945892