Reception/Customer Service Assistant

Description

Reception/Customer Service, £12.60, Cardiff CF24

Student Accommodation requires a customer focused Receptionist Customer Service Assistant to deliver the onsite operations.

Working as part of a team, you will play a pivotal role in ensuring the residents receive an excellent level of service. Working 40 hours a week over 5 days which will include some weekends.

Duties will include:

Face to face resident interaction, building a good relationship and rapport with customers ensuring they feel welcome, safe and at home.

Handle day to day enquiries and complaints from residents and escalating where required.

Support in the preparation and delivery of customer communication ensuring residents are regularly updated on building matters and other matters that may impact their experience.

Manage parcel overflow ensuring both residents and delivery companies are ‘managed’ to follow parcel strategy.

Key Management and arranging access to properties for third parties (agents, contractors, inventory clerks).

Inspections of communal areas including cleanliness, hazards or health and safety issues, lighting and following through to ensure completion.

Ensure the resident move in and move out process is seamless.

Requirements

Previous Customer Service, Reception, Front of House.

Experience within property, hospitality, travel or similar would be an advantage.

Strong written and verbal English skills.

Well-groomed and professional appearance.

Passionate about customer service.

Ability to build relationships.

Self-motivated and able to work alone.

Apply now!

(Ritz Rec Emp Bus)

Ad ID: 5416923632