Reception and Customer Service Support

Description

Reception and Customer Service Support

Are you an unappreciated, yet experienced Front of House or Customer Service Support Person, looking for an opportunity where your hard work and expertise are truly valued

Do you want to join a supportive environment that recognises and appreciates your diligent efforts

Are you passionate about business and working in the local businesses' community

Imagine being the 1st point of contact for businesspeople in North East Lincolnshire, who are looking to join this local business hub that is dedicated to helping them grow and prosper.

If this is you, then read on.

Our client is a local business that runs a Club for SME’s supporting over 350 local businesses with advice, resources and events, designed to help them grow. They are looking for a friendly, adaptable and versatile person to be Front of House on the Business Club Reception and provide various customer support activities as required.

Benefits They Offer:

The opportunity to work within a dynamic and rapidly growing business

Regular Personal Development Opportunities

Part of a small, welcoming and supportive team with a great team culture

Private Health Cash Plan

5 weeks paid leave

Annual Salary Reviews

Hours & Salary:

Full-time; 37 Hours per week

Monday – Thursday from 8:30am – 5:00pm

Friday from 8:30am – 4:30pm

Office-based salary: £23,492.04

Overview The Reception and Client Support person will be expected to be multi-disciplined and be able to work equally effectively in areas with high customer footfall in both frontline and ‘back of house’ administrative duties. You will be expected to be able to cover work across all sites when required and be able to move across them at a moment’s notice.

Responsibilities:

Offer high-quality front-of-house duties at The Club as directed.

Take a proactive role in the day-to-day running of the centre and the events held there. This includes processing Room Booking, Virtual Business Address and Membership forms.

Always maintaining a professional setting, ensuring meeting rooms and communal areas are always of a high standard, and the facility is always presented at its best.

To log all client enquiries on the Company CRM system accurately and direct enquiries appropriately.

To regularly monitor their social media platforms, prepare and upload new content in addition to content provided, and respond to comments appropriately.

To carry out administration duties such as filing, photocopying, mail sorting, as well as those of a non-routine nature, which may involve information/materials of a confidential nature.

Monitoring and ordering of stationery and consumable stock.

Make sure meetings and events held in their centres always run smoothly, including room settings, audiovisual equipment, refreshments, visitor greetings etc.

Provide support for organising and running events, workshops and associated promotional activity across all sites.

Provide client support to clients, tenants and members at all times.

To promptly respond to customer and general enquiries via telephone, email and other forms of correspondence.

To contact clients, tenants and members via telephone or email as required or directed.

To undertake specified duties as required by the Company from time to time, if these duties are of a greater level of responsibility or skill than those required in the post, then full training and appropriate supervision will be given.

To work after hours and weekends where reasonably required.

If you want to join a well-established small business with a great reputation and big aspirations, and be a major part of their future growth, then this is the role for you.

Our client’s selection process is unique in the marketplace and attracts motivated, productive team members, who they know will be successful and have a great career with them.

They look forward to hearing from you. Don't miss this opportunity. Start your application NOW

Ad ID: 5417130060