Part Time Customer Service Administrator

Description

A successful and busy company are looking for a Customer Service Administrator to join their company based in Elstree on a part time basis with hours that would fit around school hours.

Hours: 9.30am to 2.30am = 22 ½ hours per week

You will be joining a team of supportive, upbeat and hard-working colleagues, where you will take on extra responsibility as you grow and develop within the role.

What’s in it for you?

* Salary: £26.5k pro rata (£15,900)

* Annual performance bonus

* 25 days holiday

* Free onsite parking

* Pension

* Fantastic training programme

* Great supportive, friendly team

* Hours: Monday–Friday 9am-5pm (30m lunch break)

Key responsibilities:

* Providing excellent customer service.

* Handling telephone calls, emails, faxes, letters, and subsequent timely responses.

* Processing price and availability checks along with composing quotations.

* Processing sales orders, returns, dispatches, invoices, and further admin duties.

* Handling invoice queries and customer complaints.

* Inventory and supply chain support – stock analysis, reporting, ordering and backorder management.

* To support warehouse operations as needed.

* Dealing with all customers – distribution and direct sales channels.

* Imports and exports – administration and customs clearance.

*

What the client are looking for:

* Previous customer service experience

* Highly motivated with a positive, can-do, and flexible attitude.

* Customer-centric approach – a genuine passion for providing excellent customer service and a commitment to exceeding expectations.

* Excellent communication, both verbal and written.

* Team Player: A collaborative spirit, willing to support colleagues and other departments to achieve collective goals.

* Intermediate computer literacy, including experience with spreadsheets.

* Organised and detail-oriented – ability to manage multiple tasks, prioritise workload effectively, and ensuring accuracy in all administrative processes, along with the ability to work under pressure.

* Car driver is required due to the location

Ad ID: 5416998718