Junior Customer Service Advisor

Description

Junior Customer Service Advisor

Based in Welwyn Garden City this company has had a period of unprecedented growth in both size and monetary turnover. They are now looking for a junior customer service advisor/order processor to support this busy team. You will be reporting to the General Operations Manager, whilst providing support to the Order Processing Lead. You must have at least one years’ order processing and office experience and full training will be given.

Junior Order Processor responsibilities

To process and coordinate the work instructions (orders) received from all clients to assist timely, accurate and efficient order completion.

Core Tasks

* Performing order processing according to procedures efficiently.

* Providing proactive and timely communication with Client, with existing or new business.

* Checking the accuracy of instructions against quotes or reverting to Client / Client Management to enable the Operations Team to delivery technical and financially compliant instructions.

* Communicate with clients, Client Management Team, Unit resources, Financial and Operational Administration teams to resolve order-related issues.

* Supporting the Order Processing Lead with quote information requirements, supplier performance, other feedback and review.

* Assist with information required for the Order Processing Lead to Report on trends, changes, information, and data where applicable to the General Operations Manager to enable review of overall Operational efficiency and the WIP systems.

* Other duties as required to support Operational Administration of the business

Benefits:

* Work Place NEST Pension Scheme

* Hours - 8:00 – 16:30

* Bupa Health Assessment (following 1-year qualifying service)

* Death in Service Insurance (following 1-year qualifying service)

* 25 days annual leave + BHs

Please only apply for this role if you live within 10 miles of Welwyn as this is not a hybrid role

Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy

Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not be successful. However, we will keep your details on our database, and will contact you when other suitable positions come in

Ad ID: 5416979447