Internal Sales/Customer Service Advisor

Description

More Than Safety are leading the way in the supply or Tools, Uniform, PPE & Test Equipment to large contracts in FM industry.

After a period of sustained growth, we are now looking for a Internal Sales/Customer Service Executive at our busy office in Hedge End.

This is an on-site role primarily, not remote, with very occasional travel oppotunities.

Job Purpose: Interact with customers to provide and process information in response to orders, inquiries and requests about products and services.

Job Duties:

Deal with customers directly by telephone and email.

Respond promptly to customer inquiries.

Obtain and evaluate all relevant information to handle product and service enquiries.

Provide pricing and delivery information.

Process orders, forms, applications and requests.

Organise workflow to meet customer demands.

Recognising and maximising cross-selling opportunities.

Communicate with internal departments.

Follow up on customer interactions.

Accept extra duties as situations arise.

Work efficiently, calmly, respectfully and to meet tight deadlines.

Education and Experience:

Knowledge of customer service principles and practices.

Knowledge of administrative procedures.

Be competent with Microsoft Exce / Teams

Knowledge of computer applications such as SAP Business One desirable (Although not essential as training will be provided).

Product knowledge desirable.

Key competencies: We are a service driven business and are looking for candidates who pride themselves on providing exceptional customer service.

Interpersonal skills

Communication skills - Verbal and written

Listening skills

Attention to detail and accuracy

Adaptability

Initiative

Job Type: Full-time

Starting Salary: GBP26,000 to GBP29,000.00 (dependant on experience). Great prospects for career progression for the right candidates.

Previous applicants need not apply.

Job Type: Full-time

Pay: GBP26,000.00-GBP29,000.00 per year

Work Location: In person

Ad ID: 5416934060