Inbound Customer Service Representative

Description

The Rewards and Benefits on offer:

* Incredibly friendly team working environment

* An excellent Pension scheme.

* Annual bonus scheme

* Virtual GP Service

* Great maternity/paternity leave

* Great holiday entitlement

* Training and Development opportunities

* Opportunity for working from home after probation

* Easily Accessible offices.

* Immediate Start Date

* The opportunity to secure a permanent contract from day one!

Mtrec’s New job opportunity:

MTrec Commercial is proudly representing our incredibly prestigious Glasgow based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation.

They are now looking to recruit a permanent Customer Service Advisor as soon as possible to join their highly trained team and to work in an unbelievable office environment.

If you have a background in customer services and you can provide a great customer experience, please apply for an immediate response. You must be IT literate, experienced in dealing with customers in a professional manner and be able to also respond to customer service calls and emails.

You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career. The company are looking for committed and hard-working customer service orientated individuals who are looking for a long-term permanent job opportunity.

The job you will be doing:

* Using your excellent listening and relationship-building skills to provide an outstanding customer service for all

* Efficiently managing high call volumes whilst ensuring a consistently positive and engaging customer experience

* Educating customers on the full range of products and services the company offer, and through effective conversation continue the growth of new sales and retention business

* Engaging with customers across diverse communication channels, predominantly you will be working inbound calls but may be required to conduct outbound calls occasionally

* Applying your own judgement to appropriately address and resolve customer queries

* Listening to customers personal circumstances to understand their requirements and provide personalised solutions

* Accurately documenting customer interactions, issues, and resolutions within company systems

About you:

* A passion for delivering an excellent customer experience and finding the best outcome for our customers

* Previous experience in Customer Service within a call centre preferred, however, transferable skillsets within an applicable customer service environment are equally valued e.g., retail, hospitality or leisure

* Proficiency in written and verbal communication, coupled with listening and empathic skills, demonstrating resilience in handling various complex challenges

* Proficiency in technology, including Microsoft Office, is essential.

* You will be regularly multitasking and using multiple systems simultaneously to effectively carry out your responsibilities

Ad ID: 5417123799